FREQUENTLY ASKED QUESTIONS

Where is my order?

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details
   Please note, items in your order may ship separately.

 

While I be charged for products that did not ship or were cancelled?

• No, if an item you have selected is out of stock, cancelled, or rejected you will not be charged for that item.

 

Do you ship internationally?

• For eternityhobbysupply.com, we only ship orders within the U.S. If you are outside of the U.S., send us an email through our contact form and we will try our best to help international customers.

 

Can i make changes to my order after i purchase?

• We begin processing your order immediately upon receipt. For this reason, we will not be able to update or cancel your order once you have submitted it to us. If you decide you do not want the merchandise, you can return your product by mail. Please check your information and merchandise carefully before submitting your order.

 

Why does my bank statement show two transactions for the same order?

• When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank.

 

How do i cancel or change my order?

• We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product by mail through RMA contact us for info.

 

What payment methods do you accept?

• eternityhobbysupply.com accepts: Visa, MasterCard, AMEX, Discover, JCB, PayPal, Apple Pay, Google Pay, and EHS Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted. Note: If you are using an international credit card, you MUST provide a U.S. address for shipping purposes.

 

Do you sell gift cards online?

• We are currently working on adding gift cards to our website. Please check back with us.

 

What is your return policy?

• We offer a 30 day return policy from the time the order was received. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.